Privacy Policy

Draft. This document has not yet been reviewed by an Australian lawyer and may change before launch.

Who we are

FLIP IT! is an Australian marketplace app. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Your name, email, mobile number, home state and pickup point; the listings, photos, messages, offers and ratings you create; a photo of your ID and a selfie for the one-time ID check; payment details are collected and held by Stripe, not by us.

Why we collect it

To run the marketplace, keep it safe (ID checks, scam and contact-detail filtering in chat, reports, warnings), process payments, and meet our legal obligations. When someone reports a chat, our safety team may read the messages in that chat to look into it.

Your ID check

Your ID photo and selfie are stored privately, seen only by the FLIP IT! team to confirm who you are, and deleted after the check. We keep only your name, state and a Verified badge.

What other people see

Your first name, last initial, rating, reliability and listings. Your mobile, email and pickup point are never shown publicly. Your pickup point is only sent to a buyer after they pay the fee for a deal with you.

Where it is stored

With our service providers, including Supabase (database and storage) and Stripe (payments). We aim to keep data in Australia where these providers allow it.

Chat safety

Messages are checked automatically to block contact details, locations and scams. Blocked attempts are recorded for safety reviews.

Your choices

You can update your details in the app, ask for a copy of your information, or delete your account in Profile → Delete my account.

Contact

Questions or complaints: support@tryflipit.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).