Terms of Use

Draft. This document has not yet been reviewed by an Australian lawyer and may change before launch.

Who can use FLIP IT!

You must be 18 or over, live in Australia, and pass the one-time ID check to buy or sell. One account per person. The Marketplace is for private sellers; businesses use FLIP IT! Services or Shop.

Fees

Listing on the Marketplace is free. Buyers pay $0.99 to lock in a deal (members pay $0; membership is $14.99/month). Boosts: Plus $25, Pro $45. Services: $24.99/month. Shop: $14.99 per product and 5% of each sale.

Holds

You can hold an item for up to 48 hours with a 50% deposit. If you change your mind or don't show up, the hold ends and the item goes back up for sale: the seller keeps 15% of the deposit, FLIP IT! keeps 5% of the deposit and the other 80% is refunded. If the seller doesn't show or the item isn't as described, the whole deposit is refunded.

Turning up

Backing out after paying the fee, or not showing up, earns a warning. Each warning lowers your rating; 3 warnings pause your account for 2 weeks.

Not allowed

Drugs, stolen goods, counterfeits, prohibited weapons, and anything illegal. Firearms and ammunition. Animals only by registered breeders. No sharing of contact details or locations in chat, and no taking deals or payments outside the app.

Listings and chats

Describe items honestly. We may remove listings or messages, and suspend or close accounts, that break these terms or put people at risk.

Payments

Payments are processed by Stripe. In-app payments are held until the buyer confirms the handover or delivery, then released to the seller.

Our role

FLIP IT! provides the platform; the sale is between the buyer and the seller. Nothing in these terms limits your rights under the Australian Consumer Law.

Changes

We may update these terms and will tell you in the app before changes take effect.