Support

We're here to help.

Get in touch

In the app, open Help & support and send us a message. Or email support@tryflipit.com.au.

We aim to review reports and messages within 24 hours.

Common questions

How do I report a listing or a person?

Use the report option in the app. Our team reviews reports and can remove listings or pause accounts.

How do I delete my account?

In the app, go to Profile, then Delete my account.

What does the $0.99 lock-in fee cover?

The buyer pays it once per deal after agreeing a price. Members ($14.99/month) don't pay it. Selling is free.

Why was my message blocked?

Chat blocks contact details, locations and scam phrases to keep everyone safe. The app tells you why. Repeated attempts give a warning, then pause the chat for 24 hours.

What if someone doesn't show up?

They get a warning. Three warnings pause an account for two weeks.

Read our Privacy Policy and Terms of Use (both drafts).